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Relationship Manager I - Business Banking

PNC

Chicago, Illinois, 60607

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Salary:

$22 - $26 Hour

Job type:

8am-3pm

Job Schedule:

Day Shift

Job benefits:


PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future

Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives

To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC

Description:


Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations

Client Relationship Management – Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others

– Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions

Skill:


Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

Prospecting. – Knowledge of prospecting principles, processes and skills; ability to identify and engage potential customers in the market

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Others Requirements:


As a trusted advisor within a fast-paced, dynamic environment you will leverage your business acumen to facilitate cash flow conversations with clients and prospects

Additionally, you will manage the on-going sales cycle to optimize the cash flow of our business customers so they can achieve their goals

As a Relationship Manager in Business Banking you will develop and cultivate Center of Influence (COI) relationships to meet and exceed sales goals and business objectives

You will work with internal services partners to on-board and expand the business portfolio

Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals

Typically works with clients with basic levels of risk and complexity of needs

Generally works with higher degree of supervision

With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet

Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services

Manages risk/return and drives quality for new and/or existing clients

Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks

Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being

Focuses on increasing client engagement and loyalty

Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience

Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services

Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities

As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework

Build relationships and create opportunities

Plan, strategize and target the right industries

Create value propositions with impact

Selling. – Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals

Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers

Tech Savvy – Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being

Category:

Business administration

Positions:

1

Location:

In person