$60k - $80k Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
Flexible spending account
Others
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High School diploma - prefer Associates Degree or equivalent work experience
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Valid drivers license and good driving record
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Demonstrated knowledge of principles and processes for providing customer service
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Prefer demonstrated knowledge of the medical implant industry and hospital customer base
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Must have the ability to work flexible hours, as needed to support the business needs
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As a member of our customer services team, that is exactly what you will do!
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Maintain direct contact with customers before and/or after the sale
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Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
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Work with various departments to meet maintenance services sales goals
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Work with customers and/or distributors to receive accurate account of equipment failures and provides reports to management
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Focus of work may be in pre-sale or post-sales or both
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Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities
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Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.)
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Resolve production scheduling and shipping or invoicing problems; determine validity of warranty claims and schedules repair resources; change production and shipping schedules; and recognize add-on business opportunities
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Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)
Communication
No experience needed
Service industry
1
In-person