$80000 - $90000 Year
Monday to Friday
Day shift
8 hour shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Job Description
Job Description
N
Responsibility of / Expectations from the Role
1
Detect, Analyze and Resolve major or standard incidents.
2
Perform RCA and design service improvements
3
Coordinate and validate the implementation of changes
4
Work on all the processes defined under ITIL
5
Must be willing to work in shifts (no night shift) and weekends (compensatory off will be provided)
6
Technically lead and groom a team of support executives who are geographically distributed
Desired Candidate Profile
Qualifications :BACHELOR OF ENGINEERING
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
5 years
Manufacturing
On going position
In-person