$328640 - $542880 Year
Not Applicable
8 hours
Medical – including many additional perks such as on-site Employee Health Services for medical members and frequent fitness reimbursements
Dental
Vision
Flexible spending accounts
Health savings account
Life insurance
AD&D insurance
Disability benefits
Workers compensation
Business travel accident insurance
Paid time off
Pet insurance
Fertility assistance
Paid parental leave
The Access Center Representative role serves as the first point of contact for patients seeking care in our Children's Ambulatory Clinics. This role manages inbound and outbound calls and is responsible for providing outstanding customer service, scheduling accurate and timely appointments, responding to patient inquiries, data entry of patient demographic and insurance information and other duties as needed. This position is a representative of Children's Access Center which assists patients and families in accessing Children's services.
High School graduate or equivalent
Experience working in a health care environment preferred
Experience working in a contact center preferred
Experience with Cerner and or eClinical Works electronic health record preferred
Ability to manage continuous inbound telephone calls in a contact center model
Ability to prioritize calls
and redirect emergent calls immediately following department protocols
Ability to independently problem solve and meet patient and family needs
Ability to effectively work in both a team environment and independently
Ability to establish and maintain effective working relationships with provider
patients
families
and employees
*Ability to effectively work in a remote environment and connect via multiple communication channels (phone
email
Ability to meet departmental quality
production and scheduling and registration standards
Skill in communicating with patients and families
Skill in Microsoft Office
Skill in written and oral communication
Skill in data entry with minimal errors
Minimum two (2) years of customer service work
Health care
On going position
Hybrid Remote