$70000 - $80000 Year
Monday to Friday
Day shift
8 hour shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Job Description
Broad outline of the Role
Responsible for managing day to day network operations and maintenance, in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. This includes- customer change requests, platform uptime, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Graduation with 4-7 years of relevant experience
Other knowledge/skills
Troubleshooting experience of network, equipment and service level faults
Ability to write and present a comprehensive vulnerability assessment report.
Understanding of domain and related technologies
Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.
Key Responsibilities
Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
Manage new enhancements/issue resolution.
Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
Identify day to day manual activities, repeat tasks and leading the effort to automate them.
Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
Manage network equipment maintenance and security operations for all sites.
Maintain day to day OandM tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
Performing repair and maintenance and restoring service for optimal customer satisfaction
The role may be an individual contributor or may lead a small team.
Technical Competencies
Knowledge / Skills
Job Segment: Operations Manager, Network, Assistant Manager, Change Management, Operations, Technology, Management
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
Graduation with 4-7 years of relevant experience
Technology
On going position
In-person