$98541.84 - $125024.16 Year
Monday to Friday
Weekends as needed
No weekends
Weekends only
None
Others
Morning shift
Day shift
Evening shift
Night shift
Others
Medical dental and vision coverage King County pays 100% of the premiums for eligible employees and family members
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year (plus 2 personal holidays)
Generous vacation and paid sick leave
Paid parental leave family and medical leaves and volunteer leave
Flexible Spending Account
Wellness programs
Onsite gyms and activity centers
Employee giving program
Employee assistance programs
Flexible schedules and telecommuting options depending on position
Training and career development programs
KCDC is the largest and most technologically advanced Court of Limited Jurisdiction in the State of Washington. It currently processes approximately 200,000 matters per year with 25 elected judges and roughly 260 employees at 8 courthouse locations. The Court is a leader in many areas involving public safety and access to justice, including the use of problem-solving courts, jail-alternative programs, technology- and judge-managed probation services. Thirteen cities contract with King County for court services provided by KCDC.
Position Summary
King County District Court is seeking applicants for a current opening for Central Services Coordinator. This new position for the Court will support the Central Services Manager in overseeing the Call Center, Jury and Interpreter Services, as well as Security and Facilities matters. Work is performed at a professional level with the expectation of independent judgment and decision making.
Job Duties
Provide formal supervision to represented and non-represented call center, jury services, and interpreter services staff including hiring, development, engagement, workload distribution, performance management and conflict resolution.
Manages day-to-day Call Center operations through performance metrics, analyzing reports, and identifying trends to ensure ongoing efficient and effective operations.
Develop and maintain effective working relationships with Judges, staff, criminal justice agencies, other county agencies and the public.
Participates in the development, updating, and implementation of various Court processes, procedures, and systems and provides feedback.
Audits court-wide management accounting reports to monitor changes; identify trends, fraud, and training opportunities; and report issues to Central Services Manager.
Handle complex issues, questions, and sensitive and confidential matters.
Maintain current knowledge of the process and procedures for court operations.
Experience, Qualifications, Knowledge, Skills
Demonstrated supervisory experience, including planning, delegating and coordinating work in a union environment.
Demonstrated experience compiling and analyzing data using qualitative and quantitative methods to make informed decisions.
Demonstrated proficiency in Microsoft Excel and running web-based reports.
Ability to establish and maintain effective working relations with colleagues at all levels of the organization, including Judicial Officers and external customers.
Ability to provide excellent customer service to both internal and external stakeholders.
Ability to be a self-starter, take initiative, apply creativity and to juggle multiple projects simultaneously.
Demonstrated ability to welcome and accept feedback to continuously improve leadership skills.
Ability to build and sustain inclusive and equitable teams through employee engagement, performance management and development in a dynamic work environment.
Ability to analyze, problem solve, and plan operational needs.
Ability to remain calm under pressure and resolve conflict at the lowest level in stressful situations.
Demonstrated ability to clearly express ideas and information.
Desired Experience, Qualifications, Knowledge, Skills:
Demonstrated knowledge of the operations of the Court.
Proficiency with Microsoft Visio.
Supplemental Information
Selection process: Application materials will be screened for qualifications; the most competitive candidates will be invited for one or more panel interviews. Any employment offer will be contingent upon the results of a criminal background investigation and finger printing.
Additional materials requested: A resume and a cover letter or letter of interest summarizing how you meet the listed experience, knowledge, skills and abilities for this position.
Work location: Seattle, Washington - King County Courthouse, 516 3rd Ave., Seattle, WA 98104.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk or hear, and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl, and move and/or lift up to 10 pounds. The vision abilities required to perform this position include close vision.
Working Conditions: Work is typically performed in an office environment with a moderate amount of noise (computers, printers, light traffic). This role routinely uses standard office equipment.
King County District Court is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
If you have any questions regarding this position or application process, please contact Hind May at 206-848-0177 or Hmay@kingcounty.gov. Please include “Central Services Coordinator within the subject line.
Communication
Leadership
Interpersonal
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
Demonstrated supervisory experience including planning delegating and coordinating work in a union environment
Demonstrated experience compiling and analyzing data using qualitative and quantitative methods to make informed decisions
Demonstrated proficiency in Microsoft Excel and running web-based reports
Ability to establish and maintain effective working relations with colleagues at all levels of the organization including Judicial Officers and external customers
Ability to provide excellent customer service to both internal and external stakeholders
Ability to be a self-starter take initiative apply creativity and to juggle multiple projects simultaneously
Demonstrated ability to welcome and accept feedback to continuously improve leadership skills
Ability to build and sustain inclusive and equitable teams through employee engagement performance management and development in a dynamic work environment
Ability to analyze problem solve and plan operational needs
Ability to remain calm under pressure and resolve conflict at the lowest level in stressful situations
Demonstrated ability to clearly express ideas and information
Service industry
9
In-person