$25 - $25 Hour
Monday to Friday
Day shift
Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate
they can choose from a range of benefits to include
but is not limited to
health insurance (including prescription drug
dental
and vision coverage)
retirement savings benefits
life insurance and disability benefits
parental leave
sick leave
paid vacation and holidays
as well as access to numerous voluntary benefits
Consumer Services Associate - Ben & Jerry's
Job ID:R-80660
Category:Customer Development
Location:Englewood Cliffs
The ideal candidate for this position will be a passionate ambassador of good will, an avid learner and curiosity seeker who is willing to grow in this position. We are the voice of Ben & Jerry’s to most of our fans! We’re looking for someone who will go above and beyond to provide outstanding customer service while keeping it fun and engaging for our fans and co-workers.
This team member will monitor and manage consumer contacts received through our various contact channels including phone calls, emails, chat, and an occasional letter.
This person will provide timely, accurate, fun and informed responses to our consumers and stakeholders regarding products, new product launches, social mission initiatives, scoop shops, and company-sponsored campaigns.
Responding to a wide array of questions and concerns, keeping current on product and company knowledge, managing an occasional challenging conversation, and keeping a pleasant and upbeat attitude throughout the day is what this team is known for. In addition, we encourage all team members to explore and become involved with cross functional teams which could be Marketing, R&D, Manufacturing, PR, Retail Operations, Social Mission, or others as a way to learn several facets of our operations and initiatives, and to provide personal growth and development.
ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES
Engage with fans via emails, phone calls, and chat relating to products, scoop shops, posts, and company campaigns with maturity and professionalism.
When necessary, research questions with co-workers and other departments to obtain answers for obscure questions, invent solutions, address the unusual to answer consumer concerns, requests and inquiries of all shapes and sizes.
Remain cool under pressure with maturity and professionalism if faced with a challenging fan
Demonstrate empathy and genuine caring in all interactions
Recognize and engage in unique opportunities to surprise and delight our fans
Work with our Canadian team and consumers to provide the best service to our fans up north
Record consumer data for our consumer engagement database and consumer engagement systems
Collect and examine all pertinent and relevant information to validate consumer claims and provide quick turnaround for claim resolution.
Follow through with consumers and co-workers on findings, adjustments, and recommendations for issue resolution.
Learn and utilize programs such as Salesforce, Excel, and PowerPoint, analyze data, and help identify trends, insights, and product issues in need of improvement.
Participate and collaborate on cross-functional work teams as to address improvement initiatives and special projects. Provide project status updates to team and manager on a regular basis.
Explore the many opportunities to learn several facets of our three-part mission by working on special projects related to Marketing, Community Management, R&D, PR, Social Mission or other areas as directed by interests and career growth goals.
SKILLS & EXPERIENCE
Given Ben & Jerry’s unique position within Unilever, the ability to build excellent relationships within both Unilever and Ben & Jerry’s will be essential. We are looking for people who can ultimately leverage the marketing excellence and operational effectiveness that is built by Unilever – while preserving the three-part mission and community of connectivity within Ben & Jerry’s. Having the right energy and attitude to connect both parts of our organization will be critical for success. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Bachelor’s degree preferred Business, Communications or equivalent combination of education and experience.
Experience researching and responding to consumer issues.
Requires excellent verbal and written communication skills.
Requires highly developed listening and problem-solving skills.
Requires excellent customer service skills and experience in a frontline setting.
Computer proficiency with Microsoft Office suite including Outlook, Excel, Word and ability to easily learn contact management and reporting systems.
Able to work solo, collaboratively with the team, and across departments when necessary.
Pay: The pay for this position is $25 per hour. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
Under 1 Year
Manufacturing
On going position
In-person