$78000 - $85000 Year
Monday to Friday
Weekends as needed
No weekends
Morning shift
Day shift
Evening shift
Night shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Customer Quality Specialist (80 – 100%)
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Customer Quality Specialist will ensure the Voice of the Customer is represented at the Quartino Facility (Switzerland) local unit, leading the customer complaint resolution process and overseeing the implementation of robust corrective and preventive actions.
Your responsibilities
Lead Customer complaint resolution process by interacting with the Service Team and Sales Company in the Power Protection Business
Ensures the Voice of the Customer is represented at the local unit and that risks, problems and solutions are evaluated from a customer/stakeholder point of view
Partners with local functions to ensure voice-of-the-customer and professional quality management concepts are used to ensure the best possible product and process design quality
Ensures customer-focused Quality Management in a highly effective (Customer Satisfaction) and efficient (Cost) way, including processes and tools to ensure flawless and repeatable product introduction, manufacturing and delivery, service or project execution, identification of gaps and potential for improvement
Utilizes the appropriate metrics and KPIs (ex. DPU) to follow-up product quality level customer side and relative warranty costs
Escalates through the organization any case of product quality or safety non-conformance
Your background
Electrical engineering degree or technical SSST in Electrical/Mechanical
Knowledge and experience in power electronics, with the 5 levels of technical commissioning procedure
Solid background in measures with electronic test equipment such as oscilloscope, power analyzer, and LCR meter
Ability to interpret complex electrical schematics
Solid approach to continuous improvement and problem-solving
Strong analytical skills, familiar with work approaching through structured root cause analysis and 8D report model
Availability to travel for critical analysis on the field (typically 1 week, 10% year)
Ability to proactively manage customer relationships, even in critical situations
Good communication skills (written & verbal) in Italian and English (B2); any other language is a plus
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
5 years
Technology
On going position
In-person