banner

Customer Service engineer for SBC

Nokia

Bogota, Bogota, 110931

Apply Now
Salary:

$40000 - $45000 Year

Job type:

Monday to Friday

Job Schedule:

Day shift

Job benefits:

Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others

Description:

• Contributes to implementation plan and technical infrastructure documents.

• Knows principles of the Systems Integration (SI) delivery process.

• Contributes to test strategy and test cases.

• Understands the basic concepts of requirement management process in terms of capturing, analysing and specifying customer requirements.

• Troubleshooting for standard problems.

• Contributes to migration procedures.

• Contributes knowledge to discussion forums.

• Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.

• Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems and to contribute to process improvements.

• Transfers concepts for professional direction of own organisational unit into actionable measures.

• Provides working leadership and training to less experienced personnel.

• May lead small projects with limited risks and resource requirements.



KEY SKILLS AND EXPERIENCE


Relevant experience in Project delivery & Deployment covering the following roles in turnkey system integration projects.
Installation & Integration of IMS nodes including P/S/I-CSCF, Application Servers, servers specific to applications like Presence server, IM server etc.
Configuration & Implementation of the IMS Protocol Interfaces – Gm Interface, ISC interface, Ro/Rf Interface, Sh Interface SIP, SOAP/XML, Diameter etc
Installation & Integration of VoIP nodes including Media Gateways, Signaling Gateways and protocols including SIP, MEGACO, MGCP
Good Knowledge of GSM/UMTS/LTE Networks and Call flows
Solution design & Implementation of IPTel Core Network Elements including SBC, CFX, NTAS, NN, MRF, MSS/MGW etc.
Experience of installing IMS Node and related Software on commissioned hardware
Experience in Cloud + Virtualization and VNF Deployments
Experience in Cloud native + Kubernetes Deployments
Good experience in Unix/Linux commands
Good experience in Router and Switch configuration
Good understanding of VoX solution Call Flows
Basic Knowledge of firmware.
Basic scripting language expertise (Shell script, PERL, Python, Ansible) would be added advantage.
Strong interpersonal & communication skills
Customer focused
Team player with a proactive approach
Travel availability when required to meet client demands

Innovation

Performs routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset

Knowledge & Experience

Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically 3-5 years directly related experience and a graduate equivalent degree.

Skill:

Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others

Others Requirements:

3-5 years directly related experience

Category:

Communications

Positions:

On going position

Location:

Hybrid Remote