$74160 - $111240 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
The Customer Service Issue Manager - Compl Bus Control Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities:
Participates from inception through implementation, in cross-functional or cross business issues designed to ensure business compliance with laws, regulations, and policy requirements across key/complex risk levels.
Utilizes Customer Service Issue Management processes and project management methodology from the initiation, planning, control requirements, execution, and closing phases of each issue; end results may include improved productivity, technology, processes, cost savings, and controls.
May support any area of the business (organizationally, regionally or product-wise) from an issue/project perspective; regular engagement with Senior Business Level Officers, Legal, Risk, and Compliance regarding complex matters.
Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand business needs
Implement solutions to improve effectiveness and results
Ensure a culture of accountability, integrity and respect
Works issues/projects as assigned to support improvements
Identify and analyze escalated problems and provide guidance for resolution
Negotiate solutions and acts as a liaison with internal and external clients
Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations
Evaluate cost/benefits, make recommendations, develop and oversee implementation plans
Provides judgment based on analysis of factual information in complicated and unique situations
Directly impacts the area through shared responsibility for delivery of end results
Implement and develop controls to prevent risk within specialized business
Analyzes and identifies risk and performs analytical reporting
Acts as a consultant to the businesses regarding processes & controls
Drives corrective actions
Provides support to business activity owners and Third Party Risk and Control functions
Coordinates and assists with onsite reviews
Completion of compliance documentation and on boarding activities relevant to compliance due diligence.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
5-8 years of control and/or project experience
High attention to detail and quality
Demonstrated analytical and problem-solving skills.
Effective planning and organizational skills
Experience with IMPACT and CAP systems preferred
Proficient in Microsoft Office with an emphasis on MS Excel
Consistently demonstrates clear and concise written and verbal communication skills
Proven ability to make sound business decisions
Experience in creating and implementing processes that result in improved business performance
Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view
Education:
Bachelor’s/University degree or equivalent experience
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Job Family Group:
Compliance and Control
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Job Family:
Business Control
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Time Type:
Full time
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Primary Location:
Johnson City Tennessee United States
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Primary Location Full Time Salary Range:
$74,160.00 - $111,240.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Apr 05, 2024
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
5-8 years of control and/or project experience
Communications
On going position
Hybrid Remote