$45000 - $50000 Year
Monday to Friday
Others
Morning shift
Day shift
Evening shift
Night shift
Others
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
Parental Leave
Flexible spending account
Retirement plan
Others
We are a dynamic company in the forging industry located on the southwest side of Chicago (Bedford Park IL - near Midway Airport), known for our commitment to quality and innovation. We have been around for over 90 years!
We are seeking a motivated individual to join our team as a Customer Service Representative who is looking to grow in their career with a company for the long run. If you have a background in forging or manufacturing, coupled with experience in marketing and sales, we want to hear from you.
Job Responsibilities:
Serve as the primary point of contact for customers
Provide exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Utilize your knowledge of forging processes to guide customers through product specifications and customization options.
Collaborate with the sales and marketing teams to promote our products and services effectively.
Proactively identify opportunities for upselling and cross-selling to maximize revenue.
Keep abreast of industry trends and market conditions to provide relevant information to customers.
Qualifications:
1-2 years of previous experience in customer service, specifically within the forging and/or manufacturing industry.
Strong understanding of forging processes, materials, and product applications.
Demonstrated experience in marketing and sales, with a track record of achieving targets.
Excellent communication skills, both verbal and written.
Ability to build and maintain strong relationships with customers and internal teams.
Problem-solving skills and the ability to handle customer concerns with professionalism.
Education and Experience:
Bachelor's degree in Business, Marketing, or a related field preferred.
Proven experience in customer service, marketing, and sales roles, preferably within the forging industry.
Benefits:
Competitive salary with performance-based incentives: $45K - $50K/yr.
Comprehensive health and dental insurance.
401(k) retirement plan with employer contribution.
Paid time off.
Professional development opportunities.
Collaborative and inclusive work environment.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Organizational
Computer
Problem solving
Strong work ethic
Others
2 years
Others
Manufacturing
On going position
In-person