$17 - $20 Hour
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Paid trainings and development opportunities
Educational scholarships for employees and family members
16 hrs. a year of Approved Volunteer Time Off (VTO)
Potential to work from home a percentage of the time after 3 - 6 months of training
Wellness program
ABC is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers. This person should be able to handle a wide variety of calls and assigned tasks in a collaborative and thorough manner.
This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule. You must also meet or exceed current scorecard goals.
WHAT YOU’LL DO
Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
Provide timely and accurate information to incoming customer requests.
Schedule service appointments.
Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
Maintain customer records by immediately updating account information.
Work in partnership with other employees to meet and exceed customer expectations.
Maintain a positive attitude at all times with customers, fellow employees and supervisors.
Communication
Learning/adaptability
Computer
Strong work ethic
Others
Previous customer service experience required
Previous scheduling and/or call center experience preferred
Communications
On going position
General Location, within a limited area