$90000 - $125000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
PURPOSE: Customer Service Agent is responsible for providing effective customer service for
all customers by using knowledge of company products and services. This includes assisting
with inquiries, orders, account management, and handling customer complaints via phone,
email, or chat. The role may also involve handling both inbound and outbound calls.
Core functions:
• Respond to customer inquiries via phone, email, or chat, providing a high level of customer
service (inbound and outbound calls)
• Resolve product or service problems by clarifying the customer’s complaint, determining the
cause of the problem, selecting, and explaining the best solution, and following up to ensure
resolution based on client’s SOPs or given guidelines
• Maintain and update knowledge of the company’s products and services to provide accurate
information to customers
• Keep records of customer interactions, transactions, comments, and complaints in the
customer service database, CRM or given tools
• Collaborate with team members to meet and exceed customer service goals
• Adhere to account SLAs and KPIs
• Follow instructions and perform other duties as may be assigned by supervisor to comply
with Cognizant or client events
Requirements:
• Education: High school diploma, GED, or equivalent
• Experience: Previous experience in a customer service role is preferred
• Language Proficiency: Proficiency in English, both written and spoken
• Technical Proficiency: Basic computer skills and the ability to navigate the company’s
customer service software.
o Experience using SAP for end users is considered a plus.
• Skills:
o Excellent communication and interpersonal skills
o Ability to handle stressful situations and remain calm
o Good problem-solving skills and attention to detail
The foregoing job description in no way states or implies that these are the
only duties to be performed by the Associate occupying this position
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : May 10 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Be aware of fraudulent offers!!
Cognizant does not charge anything at any stage of the recruitment process and has not authorized any agencies or partners or individuals to charge any fee at any stage of the recruitment process. In case you receive offers that you suspect are fraudulent, please email us at TAGCompliance2@cognizant.com. By this, we want to avoid and prevent unaware prospective candidates from falling victim to these scams.
Kindly note that any payment made to either individuals or agencies for gaining employment at Cognizant, will be at your own risk & volition and Cognizant cannot be held accountable for the same.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
Previous experience in a customer service role is preferred
Experience using SAP for end users is considered a plus.
Construction
On going position
General Location, within a limited area