$17.57 - $17.96 Hour
Monday to Friday
Every Weekends
Day shift
Health insurance
Employee discount
Flexible schedule
Others
Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered
Must have some computer knowledge
Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management
Ability to work with external customers, potential customers, vendors, and suppliers
Able to retain knowledge of services lines, prices, and delivery times
Ability to multi-task, prioritize and manage time effectively
Flexible, spontaneous, and able to deal with the unexpected
Work Environment: Must be able to tolerate heat in the summer and cold in the winter
Must be able to reach, handle, carry, and lift between 10 lbs
and up to 50 lbs
Interact with customers to provide information in response to inquiries about services
Train, explain tasks, and assist in the solution of customer problems
Answer incoming phone calls, faxes, emails and respond to customer requests
Identify and assess customer’s needs to achieve satisfaction
Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Go the extra mile to engage customers
Key in new box information for all accounts
Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts
Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder
At the end of each month, responsible for storing the previous month’s files in VRC boxes
Work on special projects as required by the Customer Service Manager or Director of
Operations or as needs arise
Communication
Learning/adaptability
Computer
Problem solving
Open mindedness
Others
7 years
Others
Service industry
1
Hybrid Remote