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Customer Success Manager

Fitch Group

New York, New York, 10001

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Salary:

$100000 - $115000 Year

Job type:

Monday to Friday

Job Schedule:

Day shift

Job benefits:

Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others

Description:

Customer Success Management is currently seeking a Customer Success Manager (CSM) based out of our New York office (Hearst Tower/Midtown).



Fitch Solutions is currently seeking a Customer Success Manager based out of our New York City office.



The prospective candidate will become part of our fast-paced Customer Success team, a group of dedicated professionals focused on fostering strong relationships with clients and ensuring their success with our products and services. The primary goal of the team is to drive product and platform adoption, ensuring an exceptional customer experience that ultimately results in renewals, customer advocacy, and business opportunities.



Our global team is based out in London, Frankfurt, New York, Dubai, Tokyo and Singapore.



What We Offer:

Fitch is a strong global brand with great name recognition

Dynamic, collaborative and supportive environment

Exposure to a diverse portfolio of clients and industries

Access to internal and external training to acquire new skills and knowledge



We’ll Count on You To:

Work with new and existing Fitch Solutions customers to provide onboarding and ongoing education to drive value and success with their use of the web platforms

Collaborate with sales and marketing colleagues to develop and deliver appropriate customer engagement and retention strategies

Develop strong long-lasting relationships with your book and proactively manage ‘at risk’ clients in conjunction with sales

Identify opportunities for upselling and cross-selling additional products to existing customers

Create and implement customer success plans, tailoring strategies to align with individual customer objectives and drive long-term success

Identify and collect customer insight and feedback that can support and drive product enhancement

Maintain accurate client records and ensure meeting notes, takeaways, market intelligence and feedback are entered on the CRM platform

Ensure you are up to date with the product features and enhancements and be able to translate to a number of customer use cases

Actively participate in Fitch Solutions events and conferences where required

Participate to internal projects if and when required

Travel required to meet clients



What You Need to Have:

Excellent organisational and time management skills, including ability to prioritise and work under tight deadlines

Demonstrated ability to understand customer needs and navigate complex customer organizations

Thrive in a fast-paced environment where you can multi task and deal with change

Be a fast learner and self-motivated

Strong English communication and written skills

Professional proficiency in other languages such as Portuguese a plus



What Would Make You Stand Out:

Be resourceful and creative when approaching problem solving

Adaptable and open to change

Self-starter who can work well both independently and as part of a team environment



Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

The Global Customer Success team plays a key role in our strategy and vision for the future!

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets, credit risk, ESG, developed and emerging markets, industry sectors and individual credits.



For more information please visit our websites:

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com



Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch Group is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.



FOR NEW YORK ROLES ONLY: Expected base pay salary range for this role is $100,000 - $115,000 per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.



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#LI-Hybrid

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Skill:

Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others

Others Requirements:

No experience needed

Category:

Business administration

Positions:

On going position

Location:

Hybrid Remote