$50000 - $60000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Responsible for S&C Domain DDU deliverables for all respective Markets.
Responsible for DDU’s Central Service Delivery organization finance, COGS, Transformation saving, FPO and project budget/cost adherence aligning fully with pre-set targets from Delivery Enablement, and Transformation after DDU Head approval.
Develop strategy for Knowledge capture & share and seek improvements in CoDE.
Escalation management for resources capabilities and quality of deliverables.
Line management for all Domian resources (Architects, TPMs, Engineer,..) for competence development and cost optimization
Develop & Enable DDU Central Service Delivery personnel and avoid unnecessary R&D escalation on deliverables.
Accountable for supplying most optimal resource setup for all global projects within the domain whether Internal resources or subco resources in country of projects or remotely working on projects
Improve Customer Satisfaction and positivity (EBCS, CPVi & CES) by ensuring fulfillments of contractual commitments and minimizing quality issues for all projects
Regularly run gap analysis to find improvement areas and implement needed changes.
Parameters for success (KPIs):
CoGS control, Fulfilment of FPO KPI
Adherence to Central Service Delivery COGS budget w.r.t agreed scope.
Practice for Knowledge capture and share
Competence development & readiness for upcoming solutions & technologies
Customer satisfaction and Project satisfaction Score for all projects in the market unit
Demand planning accuracy aligned with Domain S&C units and fulfilment for all projects in the market with agreed delivery models and resource plans.
Manage subco resources HC considering business flexibility and need of local & remote share
Develop & maintain subcon partner echo system and competence level
Adhere delivery processes adoption and quality control for Central Service Delivery as per DDU practices
REQUIRED SKILLS
Senior leader with 15+ years of experience in service delivery
Strong leadership, influencing, and facilitation skills. Highly organized with strong focus on driving results
Sound commercial and business understanding at CNS business units level
Knowledgeable of Core/Business Application Networks technologies, Nokia portfolio, and business environment
Proven track record in delivering strong financial results in key core networks projects
Promote strategic thinking and bring thought leadership in the unit
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
15+ years of experience
Communications
On going position
General Location, within a limited area