$35000 - $40000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
• Autonomously performs tasks with a moderate level of guidance but within defined procedures/guidelines Controls technical resources for fault/incident & problem resolution: investigates and resolves Major service outages, reports Major service outages & Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback.
• Undertakes function through analysis of status or performance indicators and possible solutions, makes independent judgments, decisions, and recommendations, and solves a range of individual requirements through knowledge and technical experience.
• Liaises with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and/or in the customer's organization for individual incidents, problems, changes, or risks.
• Provide informal guidance and support to new team members about the procedures to follow and the specific tasks required to perform the job effectively.
• May coach and provide on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, .
• May monitor the set of CRs for complex issues, received by the functional team, taking corrective action if there is a risk to or breach of agreed service levels.
REQUIRED SKILLS
Impact
Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have an impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.
Scope & Contribution
Individual Contributor: Participates as an individual contributor to the team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Review priorities with a supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.
Innovation
Semi-routine tasks of moderate complexity require some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. A moderate degree of supervision and coaching is needed. Demonstrates initiative and adaptability to changing business environments.
Communication
Explains facts, practices, policies, etc. to external and internal parties. Takes actions that respect the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to solve within a team. Sometimes requires the ability to influence others outside of own job area on policies, practices, and procedures. Builds cross-cultural knowledge and global mindset.
Knowledge & Experience
Specialized or broader knowledge of theory and principles within a professional discipline. Typically 3+ years of directly related experience and a graduate equivalent degree.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
3+ years of directly related experience
Others
Service industry
On going position
In-person