$40000 - $45000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Fault management/configuration
Trouble Ticket handling
Customer Issue handling
Ensure to Acknowledge and close TT within SLA/OLA
Prepare, implement, and verify the configuration and integration of a Node /system/services
Emergency Handling and chronology preparation
Coordinating with care/vendor team for handling resolved cases
Interfacing with other Technical Teams
Coordinating with the field team if onsite support required on faults
Hand over and activity sheet preparation
Very Good knowledge about IP technologies mainly MPLS, BGP, MPLS VPN(L2 and L3), OSPF, ISIS, QoS.
Ability to identify problems and act accordingly as per defined process
Ensuring post-check of activities done during MW period.
KEY SKILLS AND EXPERIENCE
Impact
Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have an impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.
Scope & Contribution
Individual Contributor: Participates as an individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with a supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.
Innovation
Semi-routine tasks of moderate complexity require some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching is needed. Demonstrates initiative and adaptability to changing business environments.
Communication
Explains facts, practices, policies, etc. to external and internal parties. Takes actions that respect the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to solve within a team. Sometimes, it, it requires the ability to influence others outside of own job area on policies, practices, and procedures. Builds cross-cultural knowledge and global mindset.
Knowledge & Experience
Minimum 3-5 years experience in fault management with IP domain.
Flexible to work 24*7 ( 10 to 12 Night Shifts if any )
Able to handle pressure
Self Learner
Good Communication Skills
Command on Subject
Ready to support Team members
Technology in charge of providing high-level resolution
Qualifications
BE / BSC/ MSC / MCA Diploma Electrical / Electronics & telecommunication
It would be nice if you also had:
Certification of CCNP / NRS2
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
3-5 years experience
Manufacturing
On going position
In-person