$100000 - $110000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Field Service Engineer
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
You will be working as Field Service Engineer and will be part of Process Automation business for Measurement & Analytics division based in Kolkata, India. In this role you will be reporting to Service Team Leader and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new service business opportunities for ABB.
Your responsibilities
Performing service tasks like installation and commissioning of equipment and routine maintenance independently, identifying technical problems and making analysis through remote or on-site activity in different service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)
Contributing to customer satisfaction by executing service work according to customer order and expectation. Maintaining a good relationship with customers. Identifying new sales opportunities and communicating them internally
Coordinating, preparing and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and follows up when needed
Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future
Providing recommendations to management to improve operations and customer service
Your background
Diploma / Bachelor’s degree in electronics and instrumentation / Electrical engineering
Require 5 to 10 years of experience in analytical
Good Knowledge in ABB Lab FTNIR and online FTNIR, ALSCAN & PODFA, ABB
Good to have CGA product (Advance Optima & Easy line), Gas Chromatograph
Knowledge on Continuous Gas analyzer and PLC
A collaborative, solution-focused approach and strong written and spoken communication skills
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
5 years
10 years
Manufacturing
On going position
In-person