$70000 - $80000 Year
Monday to Friday
Day shift
Health insurance
Retirement plan
Others
You will be executing service work according to agreed work flows and in accordance with ABB standard processes and safety guidelines, delivering excellent customer service to satisfy customers. You will work in close co-operation with customer and other ABB teams, taking actions to identify new Service business opportunities for ABB.
Your responsibilities
Perform Service tasks, identify technical problems and make analysis through remote or onsite activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retro-fits, end of life services, replacements, etc.)
Contribute to customer satisfaction by executing Service work according to customer order and expectation. Create and maintain a good relationship with customers and understands their needs. Identify new sales opportunities and communicates them internally
Coordinate, prepare, and ensure that all materials, parts and equipment are available and at the appropriate quality for service activities
Prepare all documents and reports to be signed by the customer representative. Report work done in a timely manner and follows up when needed
Proactively identify potential equipment failures and request proactive corrective actions. Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future
Proactively identify suggestions for product and quality improvement and communicates them further in the ABB organization. Provide recommendations to management to improve operations and customer service
Apply safety rules and safe practices as well as environmental responsibilities. Report unsafe practices and incidents
Your background
Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology or equivalent military experience or Associates Degree with minimum 2 or more years of experience in servicing critical power equipment
Will consider High School Diploma/GED with minimum 10 or more years of experience
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization
Advanced level of ability to use Microsoft Office products
Moderate ability to self-Project Manage using Microsoft Project or Excel
Advanced ability to write test plans and reports detailing test results
Candidates must already have a work authorization that would permit them to work for ABB in the US
Benefits
Retirement plan
Life insurance
Disability insurance
Healthcare plan
Wellbeing program
Computer
technology
3 years
Service industry
On going position
General Location, within a limited area