$65000 - $70000 Year
Weekends as needed
Day shift
Health insurance
Employee discount
Retirement plan
Others
In this role, you will work according to agreed work flows and in accordance with ABB standard processes and safety guidelines in Electrification Smart Power. Deliver excellent customer service to satisfy customers. In close cooperation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.
Your responsibilities
Perform Service tasks, identify technical problems and make analysis through remote or onsite activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.)
Contribute to customer satisfaction by executing service work according to customer order and expectation. Create and maintain a good relationship with customers and understands their needs. Identify new sales opportunities and communicates them internally.
Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for service activities.
Prepare all documents and reports to be signed by the customer representative. Report work done in a timely manner and follow-up when needed.
Proactively identify potential equipment failures and request proactive corrective actions.
Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future.
Proactively identify suggestions for product and quality improvement and communicates them further in the ABB organization. Provide recommendations to management to improve operations and customer service.
Apply safety rules and safe practices as well as environmental responsibilities. Report unsafe practices and incidents.
Your background
Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years’ experience in servicing critical power equipment. Will consider High School Diploma/GED and 10 or more years’ experience.
Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
Advanced level of ability to use Microsoft Office products.
Moderate ability to self-Project Manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Works well with others.
Works with a sense of urgency.
Candidates must already have a work authorization that would permit them to work for ABB in the US.
Benefits
Retirement plan
Life insurance
Disability insurance
Healthcare plan
Wellbeing program
Computer
technology
Others
2 years
Service industry
On going position
General Location, within a limited area