$70000 - $80000 Year
Monday to Friday
Others
Morning shift
Day shift
Evening shift
Night shift
Others
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
Flexible schedule
Parental Leave
Flexible spending account
Retirement plan
Others
Summary:
Become part of our team of hard-working professionals who are dedicated to keeping our company of 52 years strong and growing. This position requires the mechanical and technical expertise necessary to install, troubleshoot, and service Company equipment. The incumbent will be responsible for performing field service and customer training for all Company equipment both domestic and internationally. Candidate will be key liaison with customer’s maintenance and service personnel, as well as partner technicians. Travel commitment is 90% and reports to Service Manager.
Duties & Responsibilities:
• Provide technical support to customers and field technicians to install and maintain Company equipment
• Provide telephone support for installation, troubleshooting, and repairing equipment
• Perform hands on equipment installation and maintenance at customer locations (domestic and international)
•
Perform equipment demonstrations for existing and prospective customers, both at company and customer locations
• Set up and maintenance of Company demonstration equipment as well as the procurement and administration of in-house supplies
• Provide technical training to customers’ service technicians for installation, operation, and maintenance of Company equipment
• Assist with analyzing field performance of Company equipment, and participate in the development of new equipment and custom applications.
• Prepare service reports and expense reporting
Absolute Requirements:
• Previous experience with food processing equipment and/or food product machinery
• Previous field service and travel experience
• Familiar with PLC/PC software programming
• 5+ years of troubleshooting and maintaining complex mechanical, pneumatic and electrical systems
• Software programming and troubleshooting capabilities
• Excellent verbal and written communication skills
• Ability to travel both domestically and internationally
• Travel commitment 90 – 100% - overnight and frequent weekend travel is required
• Self motivated, detail oriented and superb organization skills
• Demonstrated customer service skills
• Product demonstration experience
• Ability to make sound decision independently
• Valid driver’s license
• Valid Passport or ability to obtain one
• Ability to work flexible hours and travel extensively
Education and Training:
• H.S. diploma or equivalent
• Technical school and/or military training in mechanical, pneumatic and/or electrical systems
• Associates Degree or technician degree in related field
Physical Requirements:
• Ability to lift 75 pounds
• Ability to spend extended periods of time walking and standing
• Ability to crawl under machinery and work in sometimes awkward positions to service machines
• Ability to work in varied production environments (extreme cold to extreme warm conditions)
• Ability to bend, stoop, and twist at the waist
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
technology
Others
5 years
Others
Manufacturing
On going position
In-person