$45000 - $55000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
What you will learn and contribute to
Are you passionate about solving problems?
As part of our team, you will:
Participates as an expert knowledge in 2G/WCDMA/LTE/5G technology area in customer projects. Strong technical background for 3GPP.
Leadership skillset is required to lead Automation/Transformation Projects, Coaching & Mentoring of team.
Plans and executes technical tasks requiring specialist skills to perform Fault Management & Configuration Management for different Radio elements.
Provide 24x7 L2 support on RAN Network Elements.
Coordination with Care Tier 2/3 experts for case handling/Log collection and execution of task advised by Tier 2/3 team.
Your skills and experience
You have:
10+ years of customer technical support role for Multivendor (Ericsson/Nokia/Huawei) (2G/3G/LTE/5G) products.
Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
Ability to work independently with little direct supervision and as a part of a team.
It would be nice if you also had:
ITIL Certfication
IP & Cloud Certification
DevOps Experience
REQUIRED SKILLS
Impact
Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.
Scope & Contribution
Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.
Innovation
Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments.
Communication
Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.
Knowledge & Experience
specialised or broader knowledge of theory and principles within a professional discipline. Typically 1-2 years directly related experience and a graduate equivalent degree.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
1-2 years directly related experience
Manufacturing
On going position
Hybrid Remote