$65000 - $70000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
• Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines Controls technical resources for fault/incident & problem resolution : investigates and resolves Major service outages, reports Major service outage & Trouble Tickets to Service Level Agreements, initiates and co-ordinates preventive maintenance tasks. Supports fault, incident & problem management tool development feedback.
• Undertakes function through analysis of status or performance indicators and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual requirements through knowledge and technical experience.
• Liaises with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks.
• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.
• May coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, .
• May monitor the set of CR’s for complex issues, received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels.
Ability to work in a fast-paced, high-pressured, cross functional, cross country, territory environment
Demonstrate high-level of maturity and confidentiality.
Trouble Ticket handling/Customer Issue handling.
Prepare, implement and verify the configuration and integration of a Node /system/services.
Emergency Handling and chronology preparation.
Coordinating with vendor team for handling resolved cases.
Coordinating with field team if onsite support required on faults.
Ability to identify problems and act accordingly as per defined process.
Ensuring Post check of activities done during MW period.
Experience in trouble shooting of configuration related issues.
Should be ready to work in 24x7 environment.
Very good knowledge about IP technologies mainly MPLS, BGP, MPLS VPN (L2 and L3), OSPF, ISIS, QoS.
Knowledge of the following areas: Data Centre Networking and Data Centre Products.
Strict compliance ITIL process.
REQUIRED SKILLS
Impact
Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.
Scope & Contribution
Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.
Innovation
Semi routine tasks of moderate complexity requiring some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. Moderate degree of supervision and coaching needed. Demonstrates initiative and adaptability to changing business environments.
Communication
Explains facts, practices, policies, etc. to external and internal parties. Takes actions which respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures. Builds cross-cultural knowledge and global mindset.
Knowledge & Experience
specialized or broader knowledge of theory and principles within a professional discipline. Typically 3-4 years of directly related experience and a graduate equivalent degree.
Skill Set :
HE/SHE should posses
Multivendor/technologies skill set in the respective domain
Troubleshoot the faults in their domain
Have an overall understanding of Telecom ( both wired & wireless technologies)
Fault Management -ISP NOC support for IP/Security domain
Proficient knowledge in Cisco/Juniper/Nokia products.
Proficient knowledge in routing/switching/security protocols (TCP/IP/UDP/Ospf/BGP/MPLS/MST,PVST)
CCNP or JNCIA Certified
ITIL Standard awareness & Firewall Knowledge (Fortinet, Checkpoint) is an added advantage
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
3-4 years of directly related experience
Manufacturing
On going position
In-person