$70000 - $72000 Year
Monday to Friday
Day shift
8 hour shift
Health insurance
Employee discount
Vision insurance
Retirement plan
Others
Responsibilities:
Responsible for partnering with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience
Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence
Responsible for driving improvement in operations metrics (including Speed of Service (SOS) and Overall Guest Satisfaction (OSAT)) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience
Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance
Conduct operations performance reviews to diagnose operational issues, identify areas of opportunity in the restaurant and create a detailed action plan for improvement in operations metrics and guest experience, alongside franchise groups’ personnel
Essential Duties:
Consult with, advise, and provide support to franchisees regarding restaurant operations for long-term improvement, and support in the immediate-term
Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance
Discuss data-driven, long-term goals with franchisee teams and above restaurant leaders about operational and service needs, and strategies to achieve results
Create, get buy-in for, and implement root-cause action plans to correct critical brand standards or food safety issues
Help analyze and speak to franchisee results and operational drivers/metrics
Bachelor degree in business or related field required
Strength in building and developing relationships with clients
colleagues
business partners
Skilled in root-cause problem solving methodologies
Proficiency in Microsoft Office
5 years
Manufacturing
On going position
General Location, within a limited area