$15 - $16 Hour
Monday to Friday
12 hour shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we’re working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us to start Caring. Connecting. Growing together.
As a Front Office Assistant, you will be responsible for greeting patients and providing support to medical staff. This role is based in one of our MedExpress urgent care centers. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team!
Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is Staunton, VA, though you may also operate in other local work sites on an as needed basis.
Hours may include rotating weekends/holidays and may vary with patient volume and business need.
Primary Responsibilities:
Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
Welcome all clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process
Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation
Collect all insurance information, verify patient demographics, process payments, and complete phone sheets
Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses
In addition, you may receive:
Hourly rate incentives (Flex Pay, Standby Pay)
Paid Time Off which you start to accrue with your first pay period
Career development and training for other roles you may be interested in
Medical Plan options, Dental, Vision, Life & AD&D Insurance
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Years of post-high school education can be substituted/is equivalent to years of experience
Required Qualifications
1+ years of customer service OR experience in a medical office setting
Experience with basic computer software and the ability to learn electronic medical records
Preferred Qualifications
Experience collecting health insurance information and/or processing patient payments
Understanding of occupational medicine and/or urgent care
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
1+ years of customer service OR experience in a medical office setting
Experience with basic computer software and the ability to learn electronic medical records
Health care
3
In-person