$30371 - $40981 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting – edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.
As a Healthcare Representative, you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or healthcare setting.
This position is full-time. Employees are required to work our normal business hours of 8:00 AM – 5:00 PM. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at Ocean Springs Hospital, 3109 Bienville Blvd, Ocean Springs, MS, 39564.
We offer 4 weeks of paid training. The hours of training will be 8:00 AM – 5:00 PM.
Primary Responsibilities:
Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage
Complete applications for state and federal programs
Review medical records and take all necessary actions to expedite benefit approval
Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)
Maintain ongoing communication with government agencies regarding the status of claims
Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed
Maintain documentation of status of claims and client contract on Change Healthcare and / or hospital computer systems
Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records
Willing to work in a fast – paced hospital or healthcare environment
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Preferred Qualifications:
Bilingual fluency with English and Spanish
Knowledge of medical terminology
Knowledge of federal and state programs that will benefit coverage for clients
Previous experience communicating with patients & staff with various educational & socio – economic backgrounds
Soft Skills:
Excellent organizational skills
Strong communication skills
Physical and Work Environment:
General office demands
Prolonged periods of standing and walking in hospital facilities
Adherence to facility masking requirements at all times
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
High School Diploma / GED OR equivalent experience
1+ years of Customer Service experience within a hospital OR healthcare environment
Experience with Microsoft Office products
Ability to work on – site at Ocean Springs Hospital 3109 Bienville Blvd Ocean Springs MS 39564
Ability to travel up to 10% of the time (Domestic) between local healthcare facilities
Ability to work any shift between the hours of 8:00 AM – 5:00 PM
Must be 18 years of age OR older
Health care
3
In-person