$95000 - $100000 Year
Monday to Friday
Morning shift
Day shift
Health insurance
Paid time off
Employee discount
Retirement plan
Others
As a IS Specialist, you will play a key role in strengthening our global Information Systems team, helping in executing Information Systems activities within all Information Systems process domains, as well as identifying, proposing and implementing IP IS Common Services, Electrification Installation Products (ELIP) in Memphis, Tennessee.
In this role you will be part of a team applying broad Information Systems (IS) technology knowledge and expertise to aid global business needs and help solve difficult topics.
Your responsibilities
Ensures all daily scheduled computer production work is completed accurately; Daily monitoring of computer platforms
Troubleshoot operational issues as 1st level support and notify appropriate support personnel for problem resolution
Record all trouble ticket issues/incidents and provide follow up to customers
Provide 1st level helpdesk support after normal business hours
Ensures all problems and issues reported to computer operations are recorded in the Incident reporting log for review or action by Operations or IT (Information Technology) Management
1st level support of online business applications insuring 24x7 availability
Talented and focused Computer Operator to monitor our computer systems
The ability to analyze common issues and take steps to reduce or eliminate them, collaborate with other IT personnel and seek help from supervisors to develop relevant solutions
Applicants should be ready to quickly troubleshoot hardware and software problems
The Computer Operator should also possess great verbal and written communication skills and the willingness to learn everything about our computer system
Your background
Associate’s degree in Computer Technology or equivalent experience and minimum 3 to 5 years experience in an Enterprise environment (Mainframe, I570, Sun, Intel and automated scheduling)
Strong working knowledge of MIS Operating system and related subsystems (AS400, TSO, VPS, JES, CICS, TCPIP, TMON, Control-M, and Control-O)
Scheduling knowledge is a plus
Excellent customer service skills
Working knowledge of IT terminology
Good written and oral communication skills
Professional representation of Global Technology at different organizational levels
Candidates must already have a work authorization that would permit them to work for ABB in the US
Computer
Problem solving
Others
3 years
5 years
Technology
On going position
General Location, within a limited area