$82000 - $93000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
IS Support Process Specialist
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Define, manage, and monitor processes to meet requirements for IS services by planning, measuring, and improving all aspects of IS services.
This position reports to
ERP Release Manager
Your responsibilities
Describe and define IT processes/services including relationships, dependencies, and business value, and regularly maintains all service-related information within the service management tool
Prepare and maintain process documentation for the system services and advises on the correct and effective use of the services
Take action to ensure targets are met within established safety and quality procedures, correct malfunctions, and call on other experienced colleagues and external resources to make sure services are delivered proactively
Provide consultation, advice, and support the installation of IS services, or the change of existing IS services
Deliver the appropriate IS solution/service according to agreed Service Level Agreements (SLAs), in time, within budget, and as per quality standards
Apply and execute the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator (KPI) targets
Identify, propose, advise, and implement IS processes and/or support IS service implementation
Contribute to the continuous improvement of the relevant process.
Follow agreed standards and apply appropriate techniques to elicit and document detailed requirements.
Prepare reports and dashboards
Your background
Systems Development
Process Improvement & Optimization
Data Analytics
Finance\Project Management
Service and Operation Management
Agile Methodology
Business Analysis
IT Management
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
No experience needed
Communications
On going position
In-person