$75000 - $80000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Position Type: Full-Time
Work Location: Aurora, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week)
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
• Resolves incidents and requests in a timely manner; documents work and resolution steps within service management tool.
• Escalates incidents and requests to appropriate internal personnel or external vendors when further expertise is required.
• Participates in the overall Information Technology Infrastructure Library (ITIL) service management processes for software and hardware solutions.
• Assists or coordinates with national and international project delivery, including documentation, testing, training, and deployment for software or hardware solutions.
• Adheres to standards, policies, and pre-established guidelines to perform the functions of the job.
• Collaborates with team members and communicates relevant information to direct leader.
• Upholds the security and confidentiality of documents and data within area of responsibility.
• Other duties as assigned.
Job-specific Competencies:
Knowledge/Skills/Abilities
• Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
• Gives attention to detail and follows instruction.
• Ability to stay organized and multi-task efficiently.
• Ability to work both independently and within a team environment.
• Establishes goals and works toward achievement.
• Effective time management; maximizes productivity.
• Ability to interpret and apply company policies and procedures.
• Ability to understand overall data flow from user specifications considering all input and output, hardware, software and the operating environment.
• Proficient with office productivity software.
• Develops and maintains positive relationships with internal and external parties.
• Prepares written materials to meet purpose audience.
• Ability to define specifications from user requirements.
Education and Experience:
• Bachelor’s Degree or a combination of education and experience providing equivalent knowledge required.
• Knowledge in Supply Chain Management systems is preferred.
• Knowledge in ERP software, SAP (a plus).
Physical Requirements:
• Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.
Travel:
• International & Domestic travel required.
• Up to 10%.
ALDI offers competitive wages and benefits, including:
401(k) Plan
Company 401(k) Matching Contributions
Employee Assistance Program (EAP)
PerkSpot National Discount Program
In addition, eligible employees are offered:
Medical, Prescription, Dental & Vision Insurance
Generous Vacation Time & 7 Paid Holidays
Up to 6 Weeks Paid Parental Leave at 100% of pay
Up to 2 Weeks Paid Caregiver Leave at 100% of pay
Short and Long-Term Disability Insurance
Life, Dependent Life and AD&D Insurance
Voluntary Term Life Insurance
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
3 years
Communications
On going position
In-person