$30000 - $35000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Are you passionate about IT Service Operations and want to become our new Junior ERP Service Owner?
As a member of our team, you will learn and contribute:
-To manage all the operational aspects of IT Services within your portfolio including service business continuity and service improvement.
It includes topics like:
- Addressing business escalations and driving Root Cause Analysis (RCA) for incidents
-Setting up service catalogues
- Monitoring the service license usage and needs
- Keeping the pulse on the total service cost
- Managing the service documentation accuracy
-Ensuring that asset & configuration management are handled properly with high standard quality
-To manage the relationship, collaboration and service delivery with respective IT service providers and vendors assuring that they fulfil the agreed service performance levels (SLA’s)
-To work with Project Managers ensuring service requirements are captured, delivered and projects are transitioned smoothly to the IT service provider
-To communicate efficiently towards the business and IT stakeholders
KEY SKILLS AND EXPERIENCE
Your skills and experience
Bachelor's degree in IT engineering or equivalent
1-2 years of experience in IT Service Management
Strong communication skills, your English is fluent
Team Player
It would be nice if you also had:
ITIL certification
Technical understanding IT Platforms and IT Tool landscape of an ERP Eco-system
Ability to work with people across different regions
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
1-2 years of experience
Technology
On going position
Hybrid Remote