$30.56 - $38.80 Hour
Monday to Friday
Weekends as needed
Rotating weekends
Weekends only
Others
Morning shift
Day shift
Evening shift
Night shift
Others
Medical dental and vision coverage King County pays 100% of the premiums for eligible employees and family members
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year (plus 2 personal holidays)
Generous vacation and paid sick leave
Paid parental leave family and medical leaves and volunteer leave
Flexible Spending Account
Wellness programs
Onsite gyms and activity centers
Employee giving program
Employee assistance programs
Flexible schedules and telecommuting options depending on position
Training and career development programs
Supervisor: Leticia Figueroa
Salary: Range 44 - $30.56 (step one) - $38.80 (step ten) hourly*
Work Schedule: Monday – Friday, our core business hours are 8:00 a.m. to 5:00 p.m
Work Location: In-Person- Maleng Regional Justice Center- 401 4th Ave N, Kent
Job Duties
Provide basic crisis intervention and resource/referral to individuals seeking protection order assistance by phone, in-person and via email; Triage individuals seeking protection order assistance to determine basic eligibility for all 6 Civil Protection orders under RCW 7.105
Provide basic instructions and information for civil protection orders under RCW 7.105 including linking petitioners to online filing systems and/or self-serve kiosks as appropriate.
Assist individuals who qualify for POAP advocacy to set appointments using online booking systems.
Act as a resource hub for pro se litigants seeking information regarding the protection order process and related matters.
Provide basic community resource information and factsheets for walk-ins, callers, and email inquiries as applicable
Make appropriate referrals to community-based organizations and agencies to address relevant social service needs associated with their victimization Act as a liaison between your team members, the court, police officers, victims, and other agencies.
Work collaboratively with advocates to triage and problem solve needs presented by community members seeking assistance.
Assist with administrative court calendar preparations, calls and emails as appropriate into the PbK database and triage queue.
Entering new cases, consults and other unit business into PbK and proactively identifying areas requiring PbK buildout based on unit priorities
Manage office equipment, including computers, fax, and printers.
Order office supplies as needed.
Contact law enforcement agencies to amend Proof of Service forms that are incomplete.
E-file Protection Order documentation.
Help to maintain various resource factsheets re civil legal aid referrals, community resource lists, critical issues, etc.
Maintain and update Protection Order Resource Navigator Manual
Actively participate in PAO equity work, attending equity trainings and discussions.
Provide support for the Race, Equity and Social Justice policy and principles, work with PAO colleagues and management to identify opportunities for improvement.
Additional responsibilities and/or tasks may be incorporated, or existing ones modified as business needs evolve.
Experience, Qualifications, Knowledge, Skills
This position requires excellent customer service skills and strong computer skills.
Customer service skills both in person, by phone, and in writing (discretion, patience, etiquette, professionalism).
Public service experience in crisis intervention, de-escalation, and resource/referral with individuals in crisis.
Basic understanding of the impact of victimization and trauma with community members in crisis
Ability to exercise tact, courtesy, and good judgment with individuals from a variety of backgrounds.
Skill in responding in a positive, mature, empathetic, and helpful manner to various individuals having diverse backgrounds and concerns.
Skill to work independently and follow through on given assignments, as well as be part of a team and interact appropriately.
Advance organizational skills and the ability to complete a variety of tasks in an accurate manner with frequent interruptions.
Advance skill in using computers and the ability to become proficient in the use of database programs such as PbK (with training), Word, Excel, and Adobe Pro.
Ability to follow written and verbal directions, and to complete assigned tasks on schedule.
Ability to monitor and appropriately respond to multiple queues of work throughout the day.
Skill to work under pressure and meet deadlines with acute attention to detail.
Skill to express ideas and convey information effectively, orally and in writing.
Skill in responding quickly to telephone calls and emails.
Demonstrated predictable, reliable, and timely attendance.
Ability to identify and communicate access to justice barriers faced by public while trying to access services.
Assert initiative to problem solve and seek solutions collaboratively with team members
Any combination of experience/education/training that provides the required knowledge, skills, and abilities to perform the work
Ability to learn from directions, observations, and mistakes, and apply procedures using good judgment; ability and willingness to accept supervision, coaching and feedback.
Establish and maintain positive and effective working relationships with management, co-workers, attorneys, court personnel, law enforcement and the public.
Commitment to Race, Equity and Social Justice work, including ongoing cultural competence development.
Bilingual candidates are encouraged to apply.
Supplemental Information
Application Process:
Interested individuals must submit their application.
Selection Process
Materials will be reviewed for qualifications, and the most competitive candidates may be invited to participate in a panel interview process.
*Employees with less than 2 years of service will receive .25 per hour less than the hourly salary table due to a mandatory contribution toward the Teamsters Pension Trust that was voted by members of Teamsters Local No. 117.
Communication
Leadership
Teamwork
Interpersonal
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
This position requires excellent customer service skills and strong computer skills
Customer service skills both in person by phone and in writing (discretion patience etiquette professionalism)
Public service experience in crisis intervention de-escalation and resource/referral with individuals in crisis
Basic understanding of the impact of victimization and trauma with community members in crisis
Ability to exercise tact courtesy and good judgment with individuals from a variety of backgrounds
Skill in responding in a positive mature empathetic and helpful manner to various individuals having diverse backgrounds and concerns
Skill to work independently and follow through on given assignments as well as be part of a team and interact appropriately
Advance organizational skills and the ability to complete a variety of tasks in an accurate manner with frequent interruptions. Advance skill in using computers and the ability to become proficient in the use of database programs such as PbK (with training) Word Excel and Adobe Pro
Ability to follow written and verbal directions and to complete assigned tasks on schedule
Ability to monitor and appropriately respond to multiple queues of work throughout the day
Skill to work under pressure and meet deadlines with acute attention to detail
Skill to express ideas and convey information effectively orally and in writing
Skill in responding quickly to telephone calls and emails
Demonstrated predictable reliable and timely attendance
Ability to identify and communicate access to justice barriers faced by public while trying to access services
Assert initiative to problem solve and seek solutions collaboratively with team members
Any combination of experience/education/training that provides the required knowledge skills and abilities to perform the work
Ability to learn from directions observations and mistakes and apply procedures using good judgment; ability and willingness to accept supervision coaching and feedback
Establish and maintain positive and effective working relationships with management co-workers attorneys court personnel law enforcement and the public
Commitment to Race Equity and Social Justice work including ongoing cultural competence development
Bilingual candidates are encouraged to apply
Service industry
9
In-person