$49000 - $87000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.
Must be located in the Jacksonville Market inclusive of Jacksonville and the surrounding area, In this role, you will enjoy a Hybrid flexible role, doing Medical Home Visits and Calls and Admin work from a Home Office.
We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.
The primary role of the Medical Social Worker (SW) is to assess the psychosocial needs of patients and provide solution-focused care management to address issues that impede their ability to adhere to their medical care plan. The SW is an active member of the Interdisciplinary care team (IDT). Social work services will be provided in home or via telemedicine as determined by state regulations and/or market need.
Primary Responsibilities:
Facilitate serious illness and advance care planning discussion with the patient and family
When clinically indicated, and in partnership with HbMC provider, conduct joint visits to facilitate prognosis awareness and health literacy
Conduct a comprehensive psychosocial assessment of the patient’s and family’s strengths and needs
Develop person-centered care plan goals with the patient and family and/ or caregivers
Provide tangible care management support to patient’s and / or family and facilitate referrals for clinically indicated services outside of HbMC (e.g., social services such as housing assistance, caregiver support, specialty care)
Provide brief therapeutic interventions and solution focused care management to patient and family, utilizing motivational interviewing (MI) and other techniques to address care plan goals
Promote patient and family self-management strategies to support self-efficacy and patient empowerment
Enhance connectivity between patients and members of the interdisciplinary team
Competency
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Interpersonal Skills – Focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control and overcomes resistance when necessary; remains open to new ideas
Oral Communication – Speaks clearly and effectively in positive or negative situations; listens and seeks clarification; responds openly to questions. Must be able to deal with frequent change, delays, or unexpected events
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan
Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed; generates suggestions for improving work and workflow
This is hybrid role.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Master’s Degree (MSW) in Social Work
Meet all state certification and licensing requirements
3+ years of social work experience (internship not included)
Working knowledge of evidence-based interventions such as motivational interviewing, problem solving treatment and solution-focused therapy
Proven excellent communication skills and knowledge of accessing community resources
Demonstrated ability to collaborate and communicate effectively in an interdisciplinary team setting
Proven ability to effectively engage, complete comprehensive psychosocial assessments, and deliver brief care management interventions to patients and / or family in-person or via telemedicine
Access to reliable transportation; if you are driving a vehicle, you must comply with all the terms of the Optum Motor Vehicle Safety Policy
Preferred Qualifications:
Geriatric, Palliative and/or hospice care experience
Experience in delivering home-based care or field care management
If the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
3+ years of social work experience (internship not included)
Geriatric Palliative and/or hospice care experience
Experience in delivering home-based care or field care management
Master’s Degree (MSW) in Social Work
Meet all state certification and licensing requirements
Health care
3
Remote