$129500 - $240900 Year
Monday to Friday
Morning shift
Day shift
Evening shift
Night shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Project Kuiper is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.
The Project Kuiper Consumer Business is looking for a talented North America Operations Lead. This role is responsible for operating the residential broadband service for consumers in the US, Canada, and Mexico. A successful candidate will be committed to operational excellence, highly analytical, and able to work extremely effectively in a matrixed organization. We are looking for someone customer obsessed and technology savvy with a proven track record of leading new initiatives and operating both consumer product and service businesses at scale.
As one of our valued team members, you will be obsessed with matching our standards for operational excellence with a relentless focus on delighting our customers. This is a high visibility role with frequent opportunities to interact with and present to leadership. The ideal candidate will have a passion for driving process improvements, implementing industry best-practices, and be comfortable driving strategy while operationalizing that vision.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Key job responsibilities
- Develop data driven strategy and detailed planning for in-country operations throughout the US, Canada, and Mexico.
- Ultimately, manage end-to-end service delivery for all in-country operations, including but not limited to inventory management, distribution, installation, field operations, and customer support.
- Establish key operational performance metrics, define business requirements for operational tools/systems, implement tracking and reporting mechanisms, and continuously optimize operational performance metrics.
- Review historical sales and subscriber forecasts, research demand drivers, analyze forecast data, validate and optimize assumptions, and translate forecasts into operational plans and requirements (i.e., inventory management, delivery, installation, service calls, support).
- Partner with global planning, forward logistics, and reverse logistics teams to optimize regional inventory allocation, local inventory placement, storage capacity, and fulfillment processes.
- Once operational, meet our performance measurement criteria and drive process improvement across the business operations work stream, and focus on optimizing costs and deliver a fantastic customer experience.
- Deliver comprehensive, written strategy documents considering different types of data, and inputs across a broad range of stakeholders.
- Prepare detailed business cases for justification of new opportunities.
- Be an accessible and visible leader to the organization.
We are open to hiring candidates to work out of one of the following locations:
Redmond, WA, USA
BASIC QUALIFICATIONS
- 10+ years of product or program management, product marketing, business development or technology experience
- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience
- Experience with end to end product delivery
PREFERRED QUALIFICATIONS
- Experience owning technology products
- 5+ years of experience in satellite internet, telecommunications, or consumer electronics
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,500/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
5 years
10+ years
Business administration
On going position
In-person