$35000 - $40000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
• Functions and Responsibilities (Scope of Work)
· Support the identification, characterization and verification of design defects or deficiencies in deployed products
· Diagnose and determine problems symptoms and work around procedures prior to escalation to R&D by replicating product defects using lab equipment
- Collaborate with front end teams with the problem solving if the issue is already known for a faster resolution and contribute for overall technical knowledge building activity
· Direct interface to R&D to create, monitor and report on MRs, ECOs and FRB Administration via JIRA
· Write generic test plans for customer lab evaluations, major initial network deployments and field trials
· Support system verification testing during critical times and learn product
· Develop, verify and document upgrade procedures in customer’s networks
· Review and provide feedback on customer documentation
· Maintain lab equipment for customer demos and investigation/replications of product defects
· Contribute to technical input for knowledge sharing; i.e. Technical Alerts, Operational Notice, etc
· Assist with Type Approval Testing for new pre-DR4 products
· Train Customer Delivery members on new products/features
REQUIRED SKILLS
Communication
Most of the times need to interact with the customer who are upset with issues in the product - which requires to have a interpersonal skills to handle diffcult situations. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset
Knowledge & Experience
Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
4-6 years relevant experience
Manufacturing
On going position
Hybrid Remote