$134260 - $249340 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Key Responsibilities:
• Customer-Facing Operations: Oversee all customer-facing operations, ensuring exceptional service delivery and customer satisfaction.
• Customer Onboarding and Deployments: Manage the onboarding process for new customers, ensuring smooth and efficient deployments of AIMS system and backend integrations.
• Customer Support: Develop and implement support processes to address customer issues promptly and effectively.
• Hardware and Device Maintenance: Ensure high availability and reliability of drone systems through proactive maintenance and timely repairs.
· Vendor Management: Work closely with vendors for ordering of hardware, RMAs and repairs, and general vendor support.
• Team Management: Hire, train, and manage a team of technicians and support staff, providing leadership and guidance to ensure operational excellence.
• Customer Advocacy: Act as the voice of the customer, providing feedback to product development teams to drive continuous improvement.
• Operational Procedures: Develop and implement standard operating procedures for customer deployments, hardware maintenance, and support.
• Performance Monitoring: Monitor and analyze operational performance metrics, identifying areas for improvement and implementing solutions.
• Relationship Management: Establish and maintain strong relationships with customers, addressing their needs and resolving any issues promptly.
KEY SKILLS AND EXPERIENCE
Qualifications:
• Bachelor’s degree.
• Proven experience in operations management, preferably with a logistics, hardware or enterprise technology company working with complex technology
• Understanding of the warehouse and logistics industry and warehouse management systems.
• Strong leadership skills with experience managing and developing a team.
• Excellent problem-solving and analytical skills.
• Exceptional customer service skills with the ability to build and maintain strong relationships.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
What would make you stand out:
Understanding of hardware maintenance and technical support processes.
Experience in the drone or robotics industry.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
No experience needed
Others
Manufacturing
On going position
In-person