$70000 - $72000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
401(k) matching
The Operations Partner is responsible for the operational performance of franchise organizations and restaurants within their markets. The Operations Partner works closely with Burger King® franchise owners’ leadership teams to implement strategies and processes designed to enable delivery of a great guest experience, optimize franchise business and operational performance, and achieve restaurant and company targets. The Operations Partner is also responsible for ensuring that franchisees operate within Burger King® standards and policies.
Responsibilities:
Responsible for partnering with franchisees and their teams to improve operational performance in restaurants and deliver a consistently great guest experience
Responsible for protecting brand standards in areas such as food safety, restaurant cleanliness, and repair and maintenance by routinely advising franchisee restaurant leadership teams on areas of opportunity and strategies for maintaining excellence
Responsible for driving improvement in operations metrics (including Speed of Service (SOS) and Overall Guest Satisfaction (OSAT)) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience
Responsible for ensuring great results are achieved the right way with honesty and integrity by reporting restaurant metrics as true reflections of restaurant performance
Conduct operations performance reviews to diagnose operational issues, identify areas of opportunity in the restaurant and create a detailed action plan for improvement in operations metrics and guest experience, alongside franchise groups’ personnel
Essential Duties:
Consult with, advise, and provide support to franchisees regarding restaurant operations for long-term improvement, and support in the immediate-term
Develop effective professional relationships with restaurant team members, restaurant managers, and above restaurant leaders, enabling the productive and efficient exchange of information and ideas that drive performance
Discuss data-driven, long-term goals with franchisee teams and above restaurant leaders about operational and service needs, and strategies to achieve results
Create, get buy-in for, and implement root-cause action plans to correct critical brand standards or food safety issues
Help analyze and speak to franchisee results and operational drivers/metrics
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
5 years
Manufacturing
On going position
General Location, within a limited area