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Operations Work Lead Senior - PNC Investments (F)

PNC

Cleveland, Ohio, 44111

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Salary:

$60000 - $78000 Year

Job type:

Monday to Friday

Job Schedule:

Day shift
8 hour shift

Job benefits:

Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
Flexible spending account
Retirement plan
Others

Description:

Job Description

Licensing requirements: FINRA Series 99 or other qualifying exam
Oversees operations workflow and assists team with executing complex transactions/processes.
Monitors and coordinates operations workflow and resolves escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to identify, resolve, and provide guidance regarding escalations. May interact with external customers and third parties in completing transactions or resolving escalated issues.
Coaches team members and provides applicable training. Leads team huddles/meetings and/or continuous improvement sessions. Provides input on team member performance and development.
Provides consultation and advice to internal and external customers. Reviews existing processes and drives improvements/implementation. Updates standard operating procedures. Participates in and serves as subject matter resource for projects.
Reviews transactions and related documents, and verifies work processes to ensure completeness, accuracy, and conformance to established service levels and applicable procedures. Reviews reports to identify exceptions, monitor quality, and ensure compliance. Participates in risk mitigation activities. Verifies completeness and accuracy of procedures.

Skill:

Accuracy and Attention to Detail
Effective Communications
Managing Multiple Priorities
Operational Functions
Problem Management Process
Process Management
Products and Services
Standard Operating Procedures

Others Requirements:

college degree with
1 year of professional experience and

Category:

Service industry

Positions:

On going position

Location:

General Location, within a limited area