$45000 - $80000 Year
Monday to Friday
college degree
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
Job Description
Licensing requirements: FINRA Series 99 or other qualifying exam
Oversees operations workflow and assists team with executing complex transactions/processes.
Monitors and coordinates operations workflow and resolves escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to identify, resolve, and provide guidance regarding escalations. May interact with external customers and third parties in completing transactions or resolving escalated issues.
Coaches team members and provides applicable training. Leads team huddles/meetings and/or continuous improvement sessions. Provides input on team member performance and development.
Provides consultation and advice to internal and external customers. Reviews existing processes and drives improvements/implementation. Updates standard operating procedures. Participates in and serves as subject matter resource for projects.
Reviews transactions and related documents, and verifies work processes to ensure completeness, accuracy, and conformance to established service levels and applicable procedures. Reviews reports to identify exceptions, monitor quality, and ensure compliance. Participates in risk mitigation activities. Verifies completeness and accuracy of procedures.
Accuracy and Attention to Detail
Effective Communications
Managing Multiple Priorities
Operational Function
Problem Management Process
Process Management
Products and Services
Standard Operating Procedures
1 year of professional experience
Service industry
On going position
General Location, within a limited area