$40000 - $45000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Support BPO Service Provider with Operation Billing questions.
Support BPO Service Provider with Operation OM questions.
Participate and assist in monthly and quarterly revenue pushes to ensure that revenue targets are met for the company.
Support discussion with Internal or External stakeholders to prepare order structure (Billing Model, Revenue Recognition, Supply Chain Requirement, Contractual Requirement, site-specific requirements) for complex order/projects and Billing.
Customer invoice dispute investigation and resolution. (QTC) More complex investigation scenarios
Maintain and publish necessary Operation reports defined by external and internal customer needs.
Assist Finance in resolving any bookings and Accounts receivable issues.
Direct or assist BPO Service Provider team members with complex PO issues and determine a suitable course of action.
Participate in special projects, initiatives, or training as required (Business Improvement Teams, Implementation teams, etc.)
Recognizes opportunities and develops process improvements that will positively impact internal and external customer service levels.
Develops and maintains positive relationships with internal and external customers; coordinates with various functions within the company to ensure customer requests are handled appropriately and on time.
Maintain accurate files that meet both Internal and External audit Sarbanes Oxley (SOX) standards.
Serve as the contact and address issues during raised by Business Partners.
KEY SKILLS AND EXPERIENCE
Impact
Accountable for quality and accuracy of own output. Errors may have limited impact on function/project/customer. Delivers own output according to specific operational targets.
Scope & Contribution
Individual Contributor: Participates as individual contributor to team, usually in a support role or entry level professional. Semi - routine or standard tasks. Decision making limited to standard applications in own work. Managerial/Supervisory:
Innovation
Most work carried out according to procedures. Operates within guidelines for non-standard situations. Requires supervision and coaching from SLM or peers. Gathers relevant information to support problem solving and decision making.
Communication
Obtains and provides information to external or internal parties. Communicates information within the team in an understandable way. Sometimes requires ability to influence team members of own job area on policies, practices and procedures, understand facts, practices, policies, etc. to external and internal parties
Knowledge & Experience
2+ years’ experience in Order Management or Finance related field.
SAP or other ERP experience preferred.
Fluent English skills.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
2+ years’ experience
Manufacturing
On going position
Hybrid Remote