$58300 - $114300 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions
Provides operational guidance and support to assigned staff under the direction of the Patient Access Manager, disseminates policy/procedure updates, and supports coverage of other departmental divisions, as required
Serves as technical advisor and resource to staff and the Manager
Development of associate work schedules and assignments to ensure cost effective staffing providing optimal work flow needs that meets performance requirements
Performs job-specific accountabilities of relief staff or other job functions as assigned by the Manager, or as required to meet expectations
Thorough knowledge of all aspects of Patient Access services and skills to successfully fill-in any position and / or work at multiple sites within a Facility or within multiple Facilities, fully meeting performance expectations and standards. Works varying hours and/or on-call schedule, as required
In coordination with the Manager may participate in the redesign of Patient Access processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes
Develops effective decision-making, communications and interpersonal relations to ensure a positive image of Optum360 and the client, and to ensure customer satisfaction, supporting and portraying solid customer service philosophies in all encounters:
Provides timely and professional follow-up to customer complaints and issues
Ensures problem resolution and corrective action for long-term solution, coordinating such effort across intra and inter-departmental channels
Provides function-specific training, including staff orientation/onboarding and continuing education, in coordination with the Optum360 Training and Quality Assurance Program. Cross-trains and supports the functions of all centralized patient access functions
Maintains work site in full operational order:
Orders supplies and other materials in compliance with budgetary constraints
Maintains a neat, orderly work environment that denotes professionalism and efficiency
Develops job aides to assist the staff in performing work assignments
Selection of employees based on potential contributions, departmental culture/needs and personnel policies
Recommends allocation of resources based on scope of goals and priorities
Reviews employees’ work regularly, discusses problem areas and maintains periodic documentation, as needed. Makes recommendations regarding personnel actions and follows-up, as warranted. Mentors and coaches associates to ensure positive outcomes
Completes the work schedule, ensuring adequate and appropriate coverage and performance. Serves as on-call scheduling contact and assists with coordination of staff to meet the need
Manages to the department budget, minimizing Overtime, when possible
Provides and documents employee disciplinary/corrective actions, up to and including verbal warning, referring all actions and activities to the Manager for follow-up
Provides input documentation to employees’ performance during orientation and annual reviews
Maintains fiscal accountability for assigned area of responsibility by identifying new operational, capital and program needs, monitoring staffing allocation in alignment with customer service goals, and by meeting budget parameters
Analyzes and displays data in meaningful formats; develops and communicates policies/procedures and other business documentation; conducts special studies and prepares management reports, including key performance Indicators as they relate to the division (waiting/service times, staff
productivity, accuracy, patient satisfaction, customer feedback, incident reporting, etc.)
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Optum360’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
Other duties as needed and assigned by the Manager
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Preferred Qualifications:
Certified Healthcare Access Associate (CHAA) from the National Association of Healthcare Access Management (NAHAM)
2+ years of experience in customer service, preferably in a healthcare environment
1+ years of supervisory experience
Basic knowledge of ICD-9 (10) and CPT terminology
Working knowledge of medical terminology
Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC)
California Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
4+ years of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle role
Experience with the major Patient Access technologies currently in use and/or other like systems
Proven knowledge of Patient Access processes and systems regulatory and 3rd party payer issues and requirements
Proven knowledge of process improvement techniques are essential to success as is the ability to be a self-starter and work independently to move projects successfully forward
Demonstrated proficiency with Microsoft Excel Word PowerPoint
Health care
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Remote