$27000 - $41000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.
Supports patient care delivery in Emergency department, admitting, switch board, and information desk areas
This position is per diem. Employees are required to have flexibility to work 2 shifts per pay period, 1 weekend per calendar month, 2 holidays per year. Primary hours at 725 American Ave. Waukesha, WI 53188. Hours may be available at various locations including Waukesha Memorial Hospital, Waukesha Memorial Hospital-Mukwonago, and Oconomowoc Memorial.
We offer 6-8 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
Primary Responsibilities:
Greets visitors and patients in person.
Communicates by telephone or video conferencing, upholding excellent customer service.
Handles confidential information appropriately by protecting and disclosing information to only those authorized.
Understands and follows all Switchboard departmental processes implemented.
Prioritizes by assessing and analyzing information to identify immediate emergency needs.
Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians.
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible.
Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed.
Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily.
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed.
Provides wayfinding instructions and assists with hospital information as requested.
Coordinates patient admission needs, bed assignments, and tracking boards where applicable.
Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed.
May perform other duties upon request.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
High School Diploma / GED OR equivalent experience
Must be 18 years or age or older
Experience with Microsoft Office Products
Previous customer service experience in an office setting or professional work environment
Ability to work a variety of shifts to support a 24-hour operation system
Ability to work 2 shifts per pay period 1 weekend per calendar month 2 holidays per year.
Knowledge of medical terminology
Experience with electronic medical records system
Experience in a medical office or hospital admitting/registration office
Health care
3
General Location, within a limited area