$75000 - $ Year
Monday to Friday
Day shift
8 hour shift
Health insurance
Dental insurance
Flexible schedule
Managing 7 technology professionals
Required Education & Certifications
Bachelor’s degree
A minimum of five years of relevant work experience; or an equivalent combination of education and experience
Prior experience teaching/instructing/training adults in technology
Experience with project or program management
Extensive knowledge of Mac and PC platforms
Strong aptitude for learning new and emerging technologies quickly
Ability to shift gears in a fast-paced environment
Ability to work well both independently and collaboratively across many different Library departments
Must be able to work sensitively and effectively with individuals of diverse educational, socioeconomic, and cultural backgrounds; Commitment to diversity and inclusion
Familiarity with communities being served, with knowledge and understanding of local needs and resources
Demonstrated knowledge of technology and technology trends
Outstanding interpersonal and written skills, including listening and communicating authentically and effectively with stakeholders at all levels, including branch staff and external partners
Ability to coordinate work with many different external constituencies
Reporting to the Associate Director, the Manager will supervise a diverse group of technology professionals and support the implementation of strategic initiatives
Additionally, the Manager will support the wider TechConnect department in the design and implementation of new educational offerings
Best practices to direct reports, adult learners attending TechConnect classes, and support staff looking to upskill to deliver TechConnect programs at their branch
Processes for peak efficiency as well as library patrons’ learning experience and knowledge of emerging technologies
Onboard, visit branches, interact with stakeholders including Library Managers, create goals with their manager
Contribute to departmental projects and provide instructor-led tech classes as needed
6 months and beyond, this person will:
Initiate outreach with potential partners/organizations, identify and provide solutions for gaps in service, and support NYPL initiatives
As a Program Manager, you will
Provide Key Performance Indicator (KPI) reporting monthly
Manage daily aspects of the Technology Training Program as determined by Associate Director
Create and conduct surveys to evaluate and assess the impact of the programs
Assist with curriculum development
Manage retention of students with Technology Instructors
Initiate outreach with potential partners and/or organizations to create new opportunities while maintaining existing relationships
Assist with budget management
Travel throughout Manhattan, Staten Island and the Bronx as needed
Performs ad-hoc project related duties as required
Provide support for and professional development to technology professionals
Manage schedules of direct reports
Facilitate productive internal and external partnerships in conjunction with direct reports
Help recruit and retain talent
Be Helpful to patrons and colleagues
Communication
Leadership
Teamwork
Learning/adaptability
Self-management
Computer
Problem solving
technology
5 years
Others
Technology
3
In-person