$80000 - $110000 Year
Monday to Friday
Day shift
8 hour shift
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
• Must have strong troubleshooting skills across multiple technologies
• Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices
• Analyze, resolve, respond to, and document end user inquiries
• Install desktop/Laptop software using approved tools
• Troubleshoot operating system
• Troubleshoot connection issues with LAN/WAN
• Update tickets with accurate and timely records of work performed, and resolution detail
• Maintain and contribute to a knowledge base
• Coordinate hardware warranty repair
• Escalate to 3rd party vendors when necessary
• Responsible for raising and coordinating problem management issues
• Perform additional tasks (end user/infra related) when required
• Participate in projects
• Strong understanding and skills in SLA, KPI Management
• Must be able to walk long distances
• Must be able to lift up to 50 lbs without assistance
• Will often work in dirty, hot or cold environments.
• May need to work while kneeling.
• Must be flexible wo work varied shift schedules. Work is predominantly conducted during normal business hours but occasionally there are requirements to work after hours or weekends to facilitate client needs, project activity, work that can only be completed during non-production hours.
• Must be able to travel frequently as needed, often on short notice. Expected travel frequency will be based on the needs for the customer but at times, may be 50% or higher.
• Travel will be mainly by air thus proximity to an airport is a plus.
• Must be able to track and submit expense reports in a timely manner per Cognizant’s Travel & Reimbursement policies.
• Must have good communication skills internally and externally and the ability to speak to personnel throughout the organization.
• Must be comfortable working in a matrixed environment. You will have an assigned manager and you will work with other Cognizant Managers as well as customer personnel in the course of your work.
Communication
Computer
Strong understanding and skills in SLA
KPI Management
Must have strong troubleshooting skills across multiple technologies
Cognizant Deskside Level 2 Support Technicians provide on-site for the desktop
Manufacturing
On going position
General Location, within a limited area