$40000 - $50000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
Review the alarm plans for different vendors to enable them in Auto ticketing tool.
Analyse the ticket history and propose use case correlation with inter & intra-domain (advance correlation), for instance, RAN & Infra, RAN & TXN, etc.
Propose and create a use case to build automation in service assurance. Esp. on auto recovery agents, Auto dispatch, KPI-based ticketing, Health checks
Create MOP for the proposed use cases.
Participate in technical meetings related to automation developments / deployments, design documents preparation, validation etc.
Perform User Acceptance testing (UAT) in the pre-production / production environment.
Conduct Operational Readiness testing (ORT) / Business Readiness testing (BRT) to assess the capabilities.
Identify and report defects and follow-up with development team to get it fixed for the sign-off.
REQUIRED SKILLS
Impact
Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact.
Scope & Contribution
Individual Contributor: Variety of complex tasks within area of responsibility, Demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. Variety of complex tasks within area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.
Innovation
Performs routine activites to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognised concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.
Communication
Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset
Knowledge & Experience
Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge. Typically, 5-8 years directly related experience and a graduate equivalent degree.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
5-8 years directly related experience
Service industry
On going position
In-person