$65000 - $70000 Year
Monday to Friday
Day shift
Health insurance
Others
The Sales Support Specialist is the first point of contact for customers and business partners of the Analytical Sales, Process Automation Measurement & Analytics (PAMA).
You will be responsible for providing superior service to customers including communication, coordination of service and delivery, problem resolution, order entry, record maintenance, etc. You will assess various customer requests and apply own knowledge and experience to determine options for action, take into account the business requirements and customer needs, apply a level of discretionary thinking in resolving the situation, and oversee work and assist in the training of less experienced employees.
This position reports to
Sales Operations Manager
Your responsibilities
Enable and own many components of “post sales activity”. Post sales activity encompasses much of the actions and responsibilities after a customer’s order/Purchase Order is received.
Develop knowledge of the customer to then identify and predict customer needs, obtain and coordinate information related to customer needs, requests and requirements, and communicate via phone, email and other means directly with customers, channel partners, account managers and other internal resources.
Review customer orders; verify customer information and notes, maintain customer records and documentation, work with confidential customer information, and accurately and timely log all customer interactions in data management systems.
Input and track orders, changes, notices and cancellations, respond to customer queries and product needs, diagnose, troubleshoot and resolve issues over the phone and via email in a fast paced environment, answer incoming requests via phone, email or web portal, and analyze problems and inquiries related to Service Level Agreements of post sales activity.
Provide order processing, acknowledgements, requests for information, etc. Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, etc.
Benefits
Life insurance
Retirement plan
Disability insurance
Wellbeing program
Healthcare plan
Computer
No experience needed
Service industry
On going position
General Location, within a limited area