$90000 - $95000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Others
Job IdR25675
It’s a very exciting time to join Zendesk. As a leader in customer service software, marching towards our multi-billion $ in revenue, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.
The Strategic Finance and Analytics team leads decision support and insights for company-wide pivotal initiatives; drives BI projects, delivers top-line key metric reporting and forecasting. We are looking for someone who is passionate about data and has the right blend of technical ability and business sense to deliver key reports and business insights to leadership, including the CFO and C-Staff. You will be part of a small but growing team and will play a pivotal role in crafting how the team scales and delivers strategic analytics and decision support in a cross-functional organization across Finance, Sales, Marketing, Customer Success, Product, Enterprise Data and Operations teams
What you'll be doing
Regularly report findings and key metrics to leadership, including C-Staff, to help guide decision-making
Using your technical skills and eye for business, you will perform analysis, build decks and dashboards to generate insights
Develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers
Work with cross-functional teams to gain alignment on metrics definitions and analyses
Collaborate with the Enterprise Data and Analytics team on technical requirements and analysis
What you bring to the role
You are intellectually curious and like to search for context and insight behind the numbers
You have excellent analytical and critical thinking skills
You are a strategic problem solver who can see the big picture, and granular details as needed
You are a great teammate
You have an interest in framing business questions with data
You have a phenomenal work ethic with a strong desire to go above and beyond
You have excellent verbal and written communication skills and are able to communicate well across different audiences
You are a motivated self-starter who thrives working in a fast-paced, dynamic environment
You are detail oriented, resourceful and creative
Basic Qualifications:
3-5 years of prior experience in an analytics, business intelligence, or strategy consulting role
Excellent SQL skills (experience with BigQuery is a plus)
Experience with Business Intelligence tools
Excellent written and verbal communication skills
BS/BA in computer science, mathematics, economics, engineering or related degree required; Masters degree is a plus
Previous SaaS experience a plus
Experience building financial models and developing automated reports and dashboards
#LI-NG4
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Communication
Others
3 years
5 years
Finance
On going position
General Location, within a limited area