$19.47 - $38.08 Hour
Monday to Friday
8 hour shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.
This position is full-time (40 hours / week), Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM – 5:00 PM CST.
We offer 4 weeks of paid training. The hours of training will be during normal business hours. Training will be conducted virtually from home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Preparing, processing, and maintaining enrollment forms in accordance with Payer rules and internal processing metrics / SLAs
Analyzes problems with failed / rejected enrollment forms
Correspondence with customers and Payers to verify enrollment form status
Researching errors by comparing enrollment error reports against system information along with CMS (Center for Medicare and Medicaid Services) records
Sending correspondence to customers or CMS (Center for Medicare and Medicaid Services) to gather information or provide updates for corrections
Initiate changes to increase or change workflows to drive quality and productivity
Assisting with client escalations
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED OR equivalent experience
2+ years of healthcare customer service experience
Experience in interacting with clients OR customers in a professional setting
Experience with using Microsoft Office products
Ability to work any 8-hour shift between the hours of 8:00 AM – 5:00 PM CST from Monday – Friday
Must be 18 years of age OR older
Preferred Qualifications:
1+ years of work experience in a leadership OR team lead position
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Strong verbal and written skills
Strong Organizational skills
Ability to work independently
Ability to build strong relationships
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $19.47 – $38.08 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Strong verbal and written skills
Strong Organizational skills
High School Diploma / GED OR equivalent experience
2+ years of healthcare customer service experience
Experience in interacting with clients OR customers in a professional setting
Experience with using Microsoft Office products
1+ years of work experience in a leadership OR team lead position
Health care
3
Remote