$40000 - $45000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others
• For one of the key functions of SOC/CEM operations
• Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines (EG diagnoses routine abnormalities within services delivered and manages their resolution, including through own actions or managing the process through others; routinely configures service delivery and / or service support (OSS) elements, analyses the Problem Base on Call Traces, performance data. Parameter level understanding of Domains).
• Undertakes function through analysis of status or performance indicators / service configuration requirements and possible solutions, makes independent judgments, decisions and recommendations and solves a range of individual or commonly recurrent abnormalities / service configuration requirements through knowledge and technical experience. Able to correlate and debug in Technology domain.
• Is able to Handle Multivendor Network. It is able to write scripts to fetch data from database to debug the problems.
•Liaises, and takes leadership from an SOC/CEM real-time and day-to-day, end-to-end delivery perspective, with counterparts in other SOC/CEM functions, in other Nokia services groups (EG Customer Care, NOC CM, NOC FM, Customer Sales Marketing Organization) or in the customer's organisation for individual incidents, problems, changes or risks.
• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.
• Translates to the next level of detail global standardised procedures / checklists to specifics for an MS customer.
• May monitor the set of tickets / work orders received by the functional team, taking corrective action if there is a risk to, or breach of agreed service levels, including through the re-prioritisation of work and / or engagement of additional temporary resources.
REQUIRED SKILLS
Impact
Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have an impact on function/project/customer. Usually delivers results with a short-term, operational focus and limited impact on others.
Scope & Contribution
Individual Contributor: Participates as an individual contributor to the team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Review priorities with a supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments.. Makes decisions that affect own work.
Innovation
Semi-routine tasks of moderate complexity require some discretion and judgment. Carries out tasks/activities according to assignment and set guidelines. A moderate degree of supervision and coaching is needed. Demonstrates initiative and adaptability to changing business environments.
Communication
Explains facts, practices, policies, etc. to external and internal parties. Takes actions that respect to the needs and contributions of others and reaches agreement through flexibility and compromise. Manages situations where there is a common desire to reach solution within a team. Sometimes requires the ability to influence others outside of own job area on policies, practices, and procedures. Builds cross-cultural knowledge and global mindset.
Knowledge & Experience
Specialised or broader knowledge of theory and principles within a professional discipline. Typically 3-4 years of directly related experience and a graduate equivalent degree.
Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others
3-4 years of directly related experience
Communications
On going position
In-person