$50000 - $90000 Year
Monday to Friday
Day shift
Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
Others
Job Description
Provides technical support and coordination for the Services management function for a specific client or group of clients.
Identifies and investigates service-related problems. Implements or escalates corrections as appropriate.
Assists in defining and deploying problem management processes and procedures for specific clients.
Coordinates activities with other service areas and functions. Develops, documents and disseminates process changes and improvements.
Participates in problem reviews, root cause analysis, trend analysis and audits.
Effectiveness Measurement
ITIL (Information Technology Infrastructure Library)
ITIL Service Delivery
IT Service Improvement
IT Service Management (ITSM)
IT Standards
Procedures & Policies
Problem Solving
Process Management
college degree
2+ years of relevant professional experience
Roles at this level typically require a university
Technology
On going position
Hybrid Remote